| |
This club focuses on the cost per transaction –
excluding the cost of activities defined as non-core,
for example handling bulk cash. This can be analysed
in terms of staff numbers, staff costs, and various
types of overheads.
Further comparisons include the composition of the
workload by type, eg council tax, HRA rents, sundry
debtors, and by method of payment eg counter,
postal, by phone. Also benchmarked are the range of
facilities open to the public and their opening hours;
comparisons of turnaround time; and the extent of
‘unders and overs’.
November 2007 |
|