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This club is in its second year. Our questionnaire
and report focuses on four main types of
comparison that we believe should be useful to the
managers of this important service:
Cost of legal services – fee earners, support
staff and other direct and indirect costs – plus
legal costs bought-in or incurred outside the
central service, and net of income and costs
recovered. These costs will be compared
in relation to the size of each authority as
measured by their population or by their
financial turnoverWorkload - cases and charged hours - split by
type of work (e.g. Employment), and by type
of client (e.g. Housing)Staffing - numbers, qualifications and payWorking practices, e.g. charge-out rates,
charging systems, legal software and so on For upper-tier authorities, there is also a separate
section dealing with child care proceedings.
November 2009 |
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Legal Services Benchmarking Club
